MCM301 Grand Quiz Solution Communication Skills
MCM301 Grand Quiz Solution Communication Skills
Question # 8 of 15 ( Start time:
02:58:26 PM)
Which of the following statement is NOT true about a
congratulatory message
?
The message may be sent to a company relocating to a new
building.
The message may be sent to an individual for being elected
to an office in a social organization.
The
message should focus on the receiver from start to finish.
The message may close by referring to the writer's
assistance to the receiver in his or her achievement.
Question # 9 of 15 ( Start time:
02:59:36 PM)
Writing with a you-attitude shows sincere ______________
for the reader.
Apathy
Concern
Sympathy
Curiosity
Question # 10 of 15 ( Start time:
03:00:18 PM)
Which of the following is not true of emotions?
Emotions help us to enact social roles.
Emotions are learned.
Emotions
are innate.
Emotions are belief systems that guide our responses to
feelings.
Question # 11 of 15 ( Start time:
03:01:00 PM)
Which of the following method of outlining speech is
generally preferred for negative news messages?
Direct method
Indirect
method
Supporting method
Sustaining method
Question # 12 of 15 ( Start time:
03:01:39 PM)
To keep a sentence effective, the suggested average
sentence length is:
17 to 20
words
20 to 30 words
30 to 40 words
More than 40 words
Question # 13 of 15 ( Start time:
03:02:17 PM)
Order letters are usually written, when ____________ are
not available.
Order reports
Order
blanks
Purchase reports
Purchase slips
Question # 14 of 15 ( Start time:
03:03:30 PM)
To begin a disappointed newsletter with a negative
information, ______________ a negative situation.
Eases
Reduces
Complicates
Relieves
Question # 15 of 15 ( Start time:
03:04:15 PM)
When do you think groups, rather than individuals working
alone, should be used to solve a problem?
When the task requires a limited amount of information and
skills
When a quick resolution is essential
When commitment
to the decision is important
When the task is fairly simple and straightforward
Question # 1 of 15 ( Start time: 06:50:24 PM )
All of the following are achieved by adopting audience
centered tone in a disappointing news message,EXCEPT:
A epting that your disappointing-news represents a firm
decision
Understanding that, under the circumstances, your decision
was fair and reasonable
Remain well disposed toward your business
Destroying
the receiver’s pride
Question # 2 of 15 ( Start time: 06:50:59 PM )
Careful outlining of topics is helpful for all of the
given reasons EXCEPT:
It improves the clarity of message
It saves writing time
It enables to emphasize properly the various topics in the
message
It keeps the
suspense in message
Question # 3 of 15 ( Start time: 06:51:37 PM )
In a disappointing newsletter:
It is important to apologize.
Apology can be made with reason.
No apology
is offered for the decision.
None of the given options
Question # 4 of 15 ( Start time: 06:52:59 PM )
“Would you please send me information about points of
interest and scheduled events for families visiting Murree?” Which kind of
letter would be suitable for the given information?
Direct request letter
Indirect
inquiry letter
Claim letter
Order letter
Question # 5 of 15 ( Start time: 06:53:48 PM )
Which of the following method is the best approach for
refusing a claim?
Direct method
Callous method
Straight method
Indirect
method
Question # 6 of 15 ( Start time: 06:54:27 PM )
Bstands for:
Blind
carbon copy
Blind compiled copy
Branded carbon copy
Branded compiled copy
Question # 7 of 15 ( Start time: 06:55:03 PM )
All of the following are Important details to include in
the letter of invitation EXCEPT:
The topic of the presentation
The date and time of presentation
The venue of the presentation
The menu
of lunch to be given in the end of presentation
Question # 8 of 15 ( Start time: 06:55:17 PM )
All of the following factors bring the element of completeness
in a message EXCEPT:
Providing all necessary information
Answering all questions asked
Giving something extra, when desirable
Using
vivid, image-building words
With the use of which of the following, we reason from
specific evidence to general conclusion?
Analogy
Logic
Induction
Deduction
Question # 10 of 15 ( Start time: 06:55:54 PM )
In written communication active verbs help make sentences
more:
Specific
Concise
Empathetic
All of the
given options
Question # 11 of 15 ( Start time: 06:56:16 PM )
The letter of decline must be:
Straight
Courteous
Callous
Unsympathetic
Question # 12 of 15 ( Start time: 06:56:34 PM )
All of the following functions are performed by a good
buffer, EXCEPT:
Expresses your appreciation for being thought of
Assures the reader of your attention to the request
Compliments the reader
Indicates
your lack of understanding of the reader’s needs
Question # 13 of 15 ( Start time: 06:57:02 PM )
_______________ is the language of business correspondence
written for a general readership.
Informal
English
Formal English
Common English
African English
Question # 14 of 15 ( Start time: 06:57:21 PM )
Which of the given sentences is bias free?
Please share this report with your supervisor.He will find
it interesting.
Mr. Usman, aged 55, has just joined our Technical Department.
Mr. Umer is an unusually tall Asian.
Workers with physical disabilities face many barriers on
the job.
Question # 15 of 15 ( Start time: 06:57:50 PM )
When applied to business messages 'correctness' means all
of the following, EXCEPT:
Use the right level of language
Check a uracy of words, information and data
Use correct grammar and punctuation
Check font
style
COMMENTS