MCM301 Grand Quiz Solution Communication Skills
MCM301 Grand Quiz Solution Communication Skills
Quiz Start Time: 10:59 PM
Question # 10 of 15 ( Start time:
11:08:01 PM)
In a well written disappointing newsletter, all of the
following points are kept in mind, except:
Enough detail to make the reason for the refusal logically
a eptable.
Explaining the company’s policy as logical rather than
rigid
Offering
an apology for the decision
Avoiding negative personal expressions
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Question # 11 of 15 ( Start time: 11:08:55
PM)
Diagrams are excellent for conveying all of the following,
except :
Information about size
Information about shape
Information about structure
Information
about audience
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Question # 12 of 15 ( Start time:
11:09:22 PM)
Which of the following is not a guideline for courteous
writing?
Respond
late
Exclude irritating expressions
Include meaningful apologies
Omit discourteous wording
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Question # 13 of 15 ( Start time:
11:09:50 PM)
Supporting material can serve which of the following
functions?
Apply clarity
Increase interest
Provide proof
All of the given options
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Question # 14 of 15 ( Start time:
11:10:39 PM)
Which of the following is the most appropriate definition
of group communication?
Two or more persons who are interacting with one another
during which mutual influence is taking place
Any interaction between two or more persons
Any time two or more persons influence each other
Any collection of two or more persons
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Question # 15 of 15 ( Start time:
11:11:19 PM)
In written communication active verbs help make sentences
more:
Specific
Concise
Empathetic
All of the
given options
Question # 1 of 15 ( Start time:
12:35:02 PM)
Due to which one of the following reason the claim letter
differs from other positive and neutral messages using the direct plan?
Contains a sales appeal.
Have its explanation omitted.
Places blame on the receiver.
Contains negative information.
Question # 2 of 15 ( Start time:
12:36:31 PM)
Which one of the following group often meets face to face
with a common purpose in mind?
Informal group c
Formal group
Universal group
Standard group
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Question # 3 of 15 ( Start time:
12:37:21 PM)
All of the following are the characteristics of concrete
writing EXCEPT:
Specific
Definitenot cnfrm
Vivid
Vague
Question # 4 of 15 ( Start time:
12:38:51 PM)
All of the following are Important details to include in
the letter of invitation EXCEPT:
The topic of the presentation
The date and time of presentation
The venue of the presentation
The menu
of lunch to be given in the end of presentation
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Question # 5 of 15 ( Start time:
12:40:21 PM)
The letters written to book some place like room, hall etc
are called:
Informal social invitation letters
Reservation
letters
Claim letters
Order letters
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Question # 6 of 15 ( Start time:
12:41:52 PM)
To find the right media for your presentation you need to
first determine which one of the following?
The size of your audience.
Equipment and supply limitations
The presentation budget.
All of the
given options c
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Question # 7 of 15 ( Start time: 12:42:51
PM)
While preparing for effective business writing Planning
Stage involves all of the following, EXCEPT:
Choosing
appropriate clothes
Considering your reader
Determining the appropriate content
Determining your purpose
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Question # 8 of 15 ( Start time:
12:43:38 PM)
Which one of the following should not be interpreted to
mean brevity, which will result in an incomplete message?
Conciseness
Correctness
Consideration
Courtesy
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Question # 9 of 15 ( Start time:
12:44:15 PM)
When people ask you for information and you can’t honor
the request, you may answer with:
Direct approach only
Indirect approach only
Both
direct and indirect approach
None of the given options
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Question # 10 of 15 ( Start time:
12:45:01 PM)
All of the following are considered as some basic truths
about human nature that help us humanize our business messages, EXCEPT:
People are self-centered
People are defensive
People are
perfect
People expect courtesy
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Question # 11 of 15 ( Start time:
12:46:29 PM)
In which stage of Group formation Members work to solve
conflicts and recognize a eptable kinds of conduct?
Forming
Storming
Norming
Performing
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Question # 12 of 15 ( Start time:
12:47:06 PM)
_______________ is the language of business correspondence
written for a general readership.
Informal English
Formal English
Common English
African English
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Question # 13 of 15 ( Start time:
12:47:33 PM)
The courteous close of a direct request letter contains
all of the following EXCEPT:
A specific request
Information about how you can be reached
An expression of appreciation or goodwill
Information
about your city
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Question # 14 of 15 ( Start time:
12:48:50 PM)
When do you think groups, rather than individuals working
alone, should be used to solve a problem?
When the task requires a limited amount of information and
skills
When a quick resolution is essential
When
commitment to the decision is important
When the task is fairly simple and straightforward
Question # 15 of 15 ( Start time:
12:50:20 PM)
_________________ is often regarded as an undesirable thing,
which prevents the best ideas from being adopted.
Compromise
Compulsion
Impulsion
Perception
Question # 1 of 15 ( Start time: 11:45:08 PM )
The direct plan can be used for which one of the
following?
Sales messages
Request refusals
Claims
None of
the given options
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Question # 2 of 15 ( Start time: 11:46:19 PM )
Which of the following method of outlining topic involves
presenting a general statement first, followed by specific supporting
statements?
Direct method
Indirect
method
Supporting method
Sustaining method
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Question # 3 of 15 ( Start time: 11:47:29 PM )
All of the following steps are found in the planning stage
of business writing, EXCEPT:
Determine your purpose
Consider your reader
Choose your idea
Proofreading
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Question # 4 of 15 ( Start time: 11:48:12 PM )
To keep a sentence effective, the suggested average
sentence length is:
17 to 20
words
20 to 30 words
30 to 40 words
More than 40 words
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Question # 5 of 15 ( Start time: 11:48:50 PM )
The purpose of your message will determine:
How much
you need to know about your reader.
How much you need to know about your idea.
How much you need to know about the background of your
letter.
All of the given options
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Question # 6 of 15 ( Start time: 11:49:43 PM )
_______________ is the language of business correspondence
written for a general readership.
Informal
English
Formal English
Common English
African English
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Question # 7 of 15 ( Start time: 11:50:00 PM )
Which of the following is the characteristic of good news
letter?
Begin with
good news
Use slow opening
Begin with explanatory details or information
Don’t incorporate a you-viewpoint
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Question # 8 of 15 ( Start time: 11:50:27 PM )
While preparing for effective business writing Planning
Stage involves all of the following, EXCEPT:
Choosing
appropriate clothes
Considering your reader
Determining the appropriate content
Determining your purpose
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Question # 9 of 15 ( Start time: 11:50:52 PM )
When people ask you for information and you can’t honor
the request, you may answer with:
Direct approach only
Indirect approach only
Both
direct and indirect approach
None of the given options
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Question # 10 of 15 ( Start time: 11:51:25 PM )
The courteous close of a direct request letter contains
all of the following EXCEPT:
A specific request
Information about how you can be reached
An expression of appreciation or goodwill
Information
about your city
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