MCM301 Grand Quiz Solution Communication Skills
MCM301 Grand Quiz Solution Communication Skills
Which of the following is not a part of the writing plan of a reservation letter?
► A
fast-start opening which identifies the type of room desired and the days
needed
► A
section which mentions arrival and departure times
► A
courteous, action-oriented closing, which mentions your desire for a
confirmation
Which of the following is NOT the
stage of effective business writing?
►
Planning Stage
► Organizing
Stage
►
Drafting Stage
While preparing for effective
business writing Drafting Stage involves all of the following EXCEPT:
►
Develop appropriate beginning paragraph
►
Compose the body
►
Develop appropriate ending paragraph
The vocabulary of informal
writing is:
►Tricky
►
Intricate
► All of
the given options
Which one of the following is
not a fallacy about resume?
► The
purpose of a resume is to list all your skills and abilities.
► The
more good information you present about yourself in your resume, the better.
► If you
want a really good resume, have
it prepared by a resume service.
Question No: 13 ( Marks: 1 ) - Please choose
one
The suggested plan for a sales letter includes all
of the following elements, EXCEPT:
► A
section that captures the reader’s
interest in the product or service you are selling
► A
section designed to establish desire and conviction on the part of the reader
► A
courteous, action-oriented closing
Question No: 14 ( Marks: 1 ) -
Please choose one
Where do cultural styles of audience in persuasion
tend to differ?
► Differ
in their responses to persuasive appeals
► Differ
in their levels of visible emotion
► Differ
in how they regard supporting materials
Which of the following methods cannot be used
to capture attention in the opening paragraph of a persuasive message?
► Use of
receiver's name
► Use of
conjunction
► Use of
an interjection
Which of the following must NOT
be adopted in preparing disappointing news messages?
► Use
sales-promotion material whenever appropriate.
►
Consider using an implicit refusal rather than an explicit refusal.
►
Capitalize on what you can do for the reader rather than what you cannot do.
Which one of the following is NOT a common
reason for disruptive behavior?
►
Resistance to change.
►
Resentment of the presenter.
►
Repetition of behavior that is su essful for the detractor.
How do having your hands on your hips, pointing
with your index finger, and pounding your fists is commonly interpreted as?
► Open
or confident
►
Dictatorial or arrogant
► Happy
or pleased
Which of the following is the
skill of speaking in distinct syllables?
►
Fillers
►
Inflection
►
Monotone delivery
When does a presentation begin?
► The
moment you begin speaking.
► The
moment you are asked to give a presentation.
► The
moment you are in view of your listeners.
Whichoneofthefollowingisamethodofarranginginformationbydividingitinto parts?
►
Spatial pattern
►
Chronological pattern
►
Logical pattern
When a quotation is quite long
for the introduction of speech, it is suggested that the presenter may:
► Use it
as it is at the beginning of the presentation
► Use it
as it is at the conclusion of the presentation
►
Paraphrase the quotation to avoid confusion and/or boredom
Which of the following is usually related to
environmental factors that affect the communication?
►
Listener barrier
► Sender
barrier
►
Resistance
Which of the following barriers
are most often the hardest to identify and reduce or eliminate?
►
Physical barriers
►
Listener barriers
► Sender
barriers
The sender analyzes the
receiver's knowledge so that the he/she could:
►
Compose the message at the proper level.
►
Emphasize receiver benefits.
► Choose
the approach to use in the message.
What does Communication
breakdown mean?
► We
have been effective in communication.
► We have
been helpful in communication.
► We
physically broke communication.
Farhan talking with his friend on telephone is
an example of which type of communication?
► Mass
communication
►
Interpersonal communication
►
Intrapersonal communication
Which of the following is
correct for the person who attaches meaning to a message?
►
Channel
► Sender
►
Encoder
Question No: 1 (
Marks: 1 ) - Please choose one
Questions and
comments that an audience is likely to raise can be anticipated by considering
all of the following, except:
► Previous experience
► Rare reassurance
► Planning
► Input from associates
Question No: 2 (
Marks: 1 ) - Please choose one
A goodwill speech
may be:
► Seemingly informative
► Presented to change attitudes
► Presented to change behaviors
► All of the given options
Question No: 3 ( Marks: 1 ) - Please choose one
All of the
following reduces communication apprehension, except:
► Rehearsing your presentation
► Speaking more often
► Taking speech courses and workshops
► Concentrating on your nervousness
Question No: 4 (
Marks: 1 ) - Please choose one
Which of the
following is NOT used in oral speaking style?
► Mostly long sentences
►
Personal pronouns freely
► Active voice
► Contractions often
Question No: 5 (
Marks: 1 ) - Please choose one
How can the
credibility of a presenter be increased?
► Complimenting the audience
► Demonstrating your sincerity
► All of the given options
► Being well dressed and well groomed
Question No: 6 (
Marks: 1 ) - Please choose one
What does gripping
the lectern, having clenched fists and constant clearing of the throat covey?
►
Open or confident
► Dictatorial or arrogant
► Insecure or nervous
► Happy or pleased
Question No: 7 (
Marks: 1 ) - Please choose one
_____________ refers to the degree
of highness or lowness of a sound.
► Pitch
► Speed
► Volume
► Rate
Question No: 8 (
Marks: 1 ) - Please choose one
A story, that is
not true but it perfectly illustrates the point the presenter wants to make, is
called:
► Hypothetical
► Fictional
► Factual
► Genuine
Question No: 9 (
Marks: 1 ) - Please choose one
Which of the
following could not be an appropriate beginning of speech?
► Appropriate quotation
► Asking a rhetorical question
► An ordinary story
► A startling statement
Question No: 10 (
Marks: 1 ) - Please choose one
To select a good
topic of speech one should keep in mind all of the following, EXCEPT:
► A topic should be intriguing
► A topic should be appealing
► A topic should not tell too much about
a speech
► A topic should be
too vague
Question No: 11 (
Marks: 1 ) - Please choose one
Which of the
following would be the least helpful source when conducting audience research?
► The website of the organization that
has invited you to speak
► The website of the organization that
has invited you to speak
► Interviews of former members of the
organization to whom you are invited to speak
► News releases highlighting the
organization to whom you will be speaking
Question No: 12 (
Marks: 1 ) - Please choose one
Determining the audience's
attitude toward you as the speaker is an aspect of?
► Analyzing the audience
► Analyzing the speaker
► Analyzing the occasion
► Analyzing the audience and the speaker
Question No: 13 (
Marks: 1 ) - Please choose one
Which of the
following is not a demographic characteristic?
► Sex
► Age
► Cultural background
► Attitude
Question No: 14 (
Marks: 1 ) - Please choose one
Poor retention
either on the part of the sender or on the part of the receiver can create
problems or lead to ______________.
► Misunderstanding
►
Stronger friendship
► Better understanding
► Generous approach
Question No: 15 (
Marks: 1 ) - Please choose one
Which of the
following is usually related to environmental factors that affect the
communication?
► Listener barrier
► Sender barrier
► Physical barrier
► Resistance
Question No: 16 (
Marks: 1 ) - Please choose one
The sender
analyzes the receiver's knowledge so that the he/she could:
► Compose the message at the proper
level.
► Emphasize receiver benefits.
► Choose the approach to use in the
message.
► Avoid making a negative impression.
Question No: 17 (
Marks: 1 ) - Please choose one
Which of the
following is a type of nonverbal communication derived from the sound of the
speaker's voice?
► Paralegalism
► Parallelism
► Paradigm
► Paralanguage
Question No: 18 (
Marks: 1 ) - Please choose one
Which of the
following is NOT a form of verbal communication?
► Appearance
► Letters
► Books
► Reports
Question No: 19 (
Marks: 1 ) - Please choose one
Which of the
following describes nonverbal communication?
► Non-verbal communication is writing.
► Nonverbal communication is interpersonal
communication through nonlinguistic means.
► Non-verbal communication is everything
including your words.
► Nonverbal communication is reading.
Question No: 20 (
Marks: 1 ) - Please choose one
Which one of the
following is not a right tip to become a better listener?
► Don’t provide
feedback
► Keep an open mind
► Don’t jump to conclusions
► Don't let yourself be distracted by
the environment
Question No: 21 (
Marks: 1 ) - Please choose one
The belief that
your own ideas are more important or valuable than those of others is an
example of which barrier to listening?
► Preoccupation
► Egocentrism
► Physical barriers
► Environmental barriers
Question No: 22 (
Marks: 1 ) - Please choose one
_______________ is the first element
in the listening process.
► Listening
► Hearing
► Filtering
► Speaking
Question No: 23 (
Marks: 1 ) - Please choose one
The degree to
which you and others share common meanings for words will depend on:
►
The extent to which you share common backgrounds and experiences
► The diversity of your backgrounds
► The extent to which you share common
approaches
► None of the given options
Question No: 24 (
Marks: 1 ) - Please choose one
Which of the
following statement about communication is correct?
► The meaning we associate with a word
will be shared by those with whom we communicate.
► Effective communication skills make a
significant contribution to organizational cost reduction.
► Meanings cannot be subjective.
► All of the given options
Question No: 25 (
Marks: 1 ) - Please choose one
Which of the
following is a form of communication in which messages are sent to large,
public, dissimilar, anonymous, distant audiences using some intermediate
instrument of transfer?
► Mediated communication
► Mass communication
► Interpersonal communication
► Group communication
Question No: 26 (
Marks: 1 ) - Please choose one
Which one of the
following statement defines environmental context of interpersonal
communication?
►It
concerns your reactions to the other person.
►It deals with the psycho-social "where" you are
communicating.
►It
is who you are and what you bring to interaction.
►It
deals with the physical "where" you are communicating.
Question No: 27 (
Marks: 1 ) - Please choose one
All of the
following are the levels of communication, except:
►Intrapersonal
Communication
►Mediated
Communication
►Interpersonal
Communication
►Frame Communication
Question No: 28 (
Marks: 1 ) - Please choose one
Intrapersonal
communication processes depend upon communicators all of the following
qualities.
EXCEPT':
►
Frame of reference
►
Creativity
►
Self-talk
► Dull approach
Question No: 29 (
Marks: 1 ) - Please choose one
Intrapersonal communication
includes:
►What we think
►Way we think
►Way we communicate with ourselves
►All of the given options
Question No: 30 (
Marks: 1 ) - Please choose one
What do you call
to a tool that lets you work with individuals and groups on documents that are
shared via computer?
►Electronic mail
►Voice
mail
►Instant
messaging
►Computer
conferencing
COMMENTS